Work order management software is used to track field service work orders from start to finish. Work order management software also captures vital customer and business information for field service technicians to carry out their jobs without delaying or impeding their work.
Digitize every work order - from the time it is created to the moment it is invoiced.
Work orders creation, tracking and resolution are the heart of a CMMS software and it's important to fully
automate and optimize an organization's work order management. Keeping up with scheduled and on unplanned maintenance and repairs can be
too taxing for organizations using paper or spreadsheets. Using these methods leads to slower response time, equipment downtime, uncompleted tasks, inefficient labor usage and more.
Work order management software simplifies and controls the work order process, creating a traceable history lowering costs and improving efficiencies and service.
With the help of specialized user permission settings, automated alert notifications and reminders, and centralized work order tracking, an organization can become more transparent and accountable to project timelines and maintenance department goals.
- Channel maintenance requests that get approved prior to creating work orders
- Once requests are approved, work orders are created are assigned to internal technicians or outside contractors
- Assigned techs and contractors are notified by email or on mobile device
- Intelligent alogorithms automatically allocate the work order to team leaders or engineers
- Maintain work load balance by dynamic tiering of work
- Horizontal and vertical Escalation of work order in case of SLA breach
- SLA Management and monitoring of each and every work order
Work orders can be updated in real time from desktop computers or mobile devices
Users can add comments, add documents, images, labor time, invoices, materials and parts used, time to complete
All modifications to work orders are recorded with user name and date and time
Update and record all costing data and time to complete
Receive e-mail notifications on work order status changes
Be notified when work is completed and ready for review
The Mobilise CMMS software has very easy to use interface and can be easily adopted by Field Technician teams, Officer team members and Leadership teams.
Enables the multi tasking for users, when you are working on a issue, be reminded of another.
Enables Online payments by customer and payment collection by field technicians. System has it all.
Advance analytics enables the Management and leadership to take faster and better decisions.
The team leaders gets to see his team performance and can assign and escalate a task to any team member using his mobile application. A team member can ask for support and escalate a task to some else in his team which he/she is unable to resolve. A team work in synchronization with each and every task getting recorded in CMMS system. What one does is visible to another on the basis of rights!contact Us!
A simple web based access portal to quickly submit maintenance issues to department.
Ability to approve, reject, assign and escalate requests to engineers
KPIs are very powerful. Monitor, track, analyze the complex data in to most easiest and meaningful form with our KPI monitoring dashboard.
You and your team members will be notified of events in real time. SMSes / Push Notifications / Emails are intrinsic part of this CMMS.